In the world of hospitality, details are everything that impacts an individual’s perception. The customer might not recall every service used, but they will recall the convenience, comfort and thoughtfulness with which service was provided. In a crowded venue, a dead battery on one’s phone can prove to be the most annoying moments.
This is where smart charging can bring value.
We created mobile applications which let businesses provide charging stations to their customers, and the purpose was not just a utility, but an enhanced customer experience and a distinguished service for businesses to acquire and retain their visitors.
The Challenge: Enhancing convenience simply and effectively
Most of the businesses such as the ones in hospitality, retail and entertainment and even in public places are willing to add more value to their walk-in customers. That value needs to be easily accessible and relevant.
A charging station seems a rather insignificant service, but to an individual away from home all day long, traveling, waiting, or constantly using the phone, a charging station can be one of the most valuable things to find.
The client wanted an application that would:
* provide easy access for customers to charge phones.
* enhance the on-site customer service.
* enable easy management of charging stations by the business via mobile application.
* offer a practical service which would differentiate businesses from the rest.
* facilitate a connected service, with the capacity to integrate with other devices.
Charging stations without the digital layer are just physical entities. A mobile application was needed to add to the usefulness of such a device by enhancing interaction and convenience between the business and the customer.
The Solution: Mobile applications for smarter charging station use
We developed mobile applications which made phone charging station usage simple and practical for users, while giving businesses access to a service that sets them apart.
Effortless accessibility for customers
The applications were designed with a straightforward approach allowing the customer to access charging stations in a hassle-free manner. It aims to provide a fluid experience rather than an over-complicated system.
A differentiated customer service offering
Providing charging stations through a networked application presents a distinctive element of added value for businesses, enhancing the overall customer experience, while encouraging longer stays or subsequent visits.
Mobile-first convenience for customers
Given the commonality of smart-phones amongst customers, and the continuous usage they are put to, making this a mobile application only helps users to seamlessly integrate charging into their everyday workflow without having to disrupt it.
An IoT-enabled, convenient service
We designed the solution with a connected service perspective. This is to enable a holistic digital system that businesses can easily manage and expand.
Built for business ease and visibility
The application helps business owners manage the charging service efficiently and makes the offering a professionally managed modern feature.
Information
Briefly, we developed mobile applications that businesses can use to offer their customers charging stations to enhance their convenience and to give businesses a distinctive value adding feature.
Summary of results
Through the application, the charging station becomes much more than a simple utility; it’s transformed into a customer friendly utility that adds convenience to the customer, and a modern aesthetic to the business environment.
The customer enjoys the benefit of charging their phone in moments of need, and businesses receive a thoughtful value adding service that creates positive brand perception.
Business Impact
The solution has enabled the client to:
* enhance the convenience for their customers.
* establish a valuable on-site service offering.
* offer a contemporary and engaging facility for customers.
* provide an improved customer experience.
* distinguish the business by offering a unique service.
* enhance the offering to a digital service integrated with their IoT devices.
This project signifies how the simplest of services can add significant value through a technologically-driven application. Creating convenience is key to better engagement with customers.